FAQ

FAQ – Frequently Asked Questions

Welcome to our FAQ page! We've gathered the answers to the most common questions here to help you have the best possible shopping experience with us.

Ordering & Payments

1. What payment methods do you accept? We accept the following payment methods:

Credit/Debit Cards: Visa, Mastercard, American Express, and other major cards.
PayPal: A secure and easy way to pay online.
[Apple Pay / Google Pay]: For quick and secure checkout on supported devices.
Gift Cards: You can pay for your order using a valid store gift card.

2. How do I know my order was placed successfully? Once your payment is confirmed, you will receive an order confirmation email with all the details of your purchase. You can also track your order status by logging into your account on our website and visiting the "My Orders" section.

3. Can I change or cancel my order after placing it? Once an order is placed, it is processed quickly to ensure fast delivery. Therefore, we cannot guarantee changes. If you need to change or cancel your order, please contact our customer support team immediately. If the order has not yet been shipped, we will do our best to accommodate your request.

Shipping & Delivery

1. How long will it take to receive my order? Delivery times vary depending on your location and the shipping method you choose at checkout. You can see an estimated delivery date by entering your address on the product page or in your shopping cart. Please note that the delivery window begins once payment is confirmed.

2. How can I track my order? As soon as your order is shipped, we will send you a shipping confirmation email that includes a tracking number and a link to the carrier's website. You can use this to follow your package's journey to your doorstep.

3. What are the shipping costs? Do you offer free shipping? Shipping costs are calculated at checkout based on the weight of the items and the destination address. We are happy to offer free shipping on all orders over $[Amount].

4. Do you ship internationally? Yes, we ship to most countries worldwide! International shipping rates and delivery times will be calculated at checkout. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Returns & Exchanges

1. What is your return policy? We want you to love what you ordered! If you are not completely satisfied, you can return most items within [30] days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

2. How do I start a return or exchange? To start a return or exchange, please visit our Returns Portal [Link to your returns page] or contact our customer support team with your order number. We will guide you through the process.

3. How do I exchange an item for a different size or color? The easiest way to exchange an item is to return the original product for a full refund or store credit and place a new order for the desired size or color. This ensures the new item doesn't sell out while you wait.

4. When will I get my refund? Once we receive and inspect your returned item, we will process your refund within [5-7] business days. The refund will be issued to your original method of payment.

Products & Sizing

1. How do I find the right size? We have a detailed size guide available on every product page with measurements in both inches and centimeters. If you are between sizes or need further assistance, feel free to contact our support team for a recommendation!

2. Are the colors I see on the website accurate? We do our best to display the colors of our products as accurately as possible. However, please note that colors may appear slightly different depending on your monitor or screen settings.

3. How should I care for my new clothes? To keep your clothes looking their best, we recommend following the specific care instructions on the garment's label. As a general rule, washing in cold water and air-drying will help preserve the fabric and fit.